POST Sale Follow-UP
Questionnaire
Q1) Quality of explanations given during delivery process *
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Q2) Vehicle delivered on dealership’s committed date/time *
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Q3) Time taken to complete delivery process on date of delivery *
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Q4) Was the car delivered to you with a ceremony and Enthusiasm of dealership staff during the delivery process *
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Q5) Information about charging percentage of the vehicle and the charging process *
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Q6) Introduction done with Aftersales service representative at the time of delivery *
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Q7) Given adequate information regarding your first service? *
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Q8) Quickness of completing purchase paperwork *
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Q9a) Quickness of the financing process *
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Q9b) Satisfaction with the answers provided to your finance-related queries *
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Q10) Were you offered a Test Drive (Yes/No), how was your test drive experience *
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